Checking in and out
Unless otherwise agreed or as set out below, the check-in time is 3pm and we kindly ask that all guests depart by no later than midday.
Security: In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon arrival.
Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their stay.
The price of your stay will be the price indicated when you make your reservation via the website, or other OTAs or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We may ask to take a credit card pre-authorisation at Liss Ard Estate. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. You will have the option to provide a different method of payment should you wish. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.
During your stay, we ask that you comply with the following Liss Ard Estate rules:
The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Liss Ard Estate is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food and drink
Liss Ard Estate offers many options for food and drink, including a restaurant, two bars and an additional honor bar in off hours. Please refrain from bringing in any outside food or beverages, unless medically necessary.
All guests are asked to respect our other guests and nearby neighbours when in their room, hallways, any other premises of the hotel or while on our grounds.
No smoking or vaping is permitted inside Liss Ard Estate at any time, whether in your room or elsewhere. Liss Ard Estate has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay.
Animals and pets
Liss Ard Estate is a pet friendly establishment within exception. We allow well trained and behaved dogs and service dogs or service animals. Where such consent has been granted, the dogs are restricted to bedrooms and selected common areas. All dogs and service animals are expected to be well cleaned. This can be an constant issue considering our grounds and private lake. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required.
Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your booking) in the event that you fail to respect this policy.
We kindly ask that all guests respect Liss Ard Estate rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
Using Liss Ard Estate facilities
Use of any of the gym or fitness equipment, areas or facilities available at Liss Ard Estate is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at Liss Ard Estate unless you are satisfied that you are competent to do so in a safe and proper manner.When using any equipment and facilities available at Liss Ard Estate, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Liss Ard staff of a medical condition relevant to your use of the equipment or facilities.
Damage and loss
We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Liss Ard Estate. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.