Liss Ard Estate fully respects your right to privacy,  and will not collect any personal information about you on this website without your clear permission. Any personal information, which you volunteer to Liss Ard Estate will be treated with the highest standards of security and confidentiality, strictly in accordance with the the Irish Data Protection Acts, 1988 & 2003 and GDPR Act of May 2018.

Liss Ard Estate collects various personal and technical information about you on this website. 

Personal information: When you make a booking, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay. 

Technical information: When you visit our website, we may also collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and click stream data which shows the traffic of your visit around this web site (for example pages accessed and documents downloaded). We also collect the previous website address from which you reached us and the domain name used (for example .i.e., .com, .org, .net) If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

Why we collect your data? 

Bookings: We use your personal information to administer your online booking. 
Guest Reviews: We may use your contact information to invite you to write a review after your stay. 

Marketing activities: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us, we will send a booking confirmation by email. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time. If you have provided us with your email address at some point over the past 12 months we might use this email address to target you with specific offers on Facebook or other social media sites that allow retargeting services. 

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our services. 

How does Liss Ard Estate use Guest Reviews you share with us? 

After your stay with us you’ll be invited to submit a Guest Review, which may ask for information about the Property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can be displayed anonymously. By completing a Guest Review, you’re agreeing that it can be displayed on, for example, our websites, in our social media accounts; to inform other travellers about the quality and services of the hotel. 

Liss Ard Estate uses a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling Personal data and we aim that they do not compromise your Personal data and information. We may share your Personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include cross-border transfer of Personal Data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. 

We do not store any personal data in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. 

The technical information will be used by Liss Ard Estate, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Irish Data Protection Acts, 1988 & 2003, and GDPR Act 2018.

Liss Ard Estate takes security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these according measures regularly.

If you have given your Personal Data and information to us, you have the right to ask us to advise you of the scope of information Liss Ard Estate processes about you, the purpose and nature of the processing, and information on who we share it with. You can also request to update, correct, or delete it at any time. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can opt out of marketing contact upon request. If you are concerned about potential violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as soon as practically possible. 

You can do any of the above by emailing reservations@lissard.com or please send your requests in writing to “Liss Ard Estate, Castletownsend Rd, Russagh, Skibbereen, Co. Cork, P81 NP44, Ireland.” 

We will reply to your request within one calendar month of receiving the request.

Liss Ard Estate strives to retain only data that is accurate, complete and up to date. Please contact us to ensure that the personal information we retain is up to date. Email reservations@lissard.com or please send your requests in writing to “Liss Ard Estate, Castletownsend Rd, Russagh, Skibbereen, Co. Cork, P81 NP44, Ireland.” 

Please write “Request Personal Information Update” in the subject line of your email.

All customer complaints are promptly escalated to the relevant manager. Liss Ard Estate deals with all complaints fairly and promptly and all issues are resolved as quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their complaint, the matter will be raised with senior management. Where any customer remains dissatisfied, they are notified of their rights to refer their complaint to the relevant Ombudsman.